Welcome to Electro Store

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources or that you provide to us (“Information”) will be handled by us in connection with your access and use of www.electro-store.org/, and/or the Electro Store mobile application (collectively, the “Platform”), services and applications (collectively, the “Services”). We understand the importance you place on the Information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy.

References in this Privacy Policy to “we”, “our” or “us” (or similar) are references to Electro Store E Commerce Owned By Elecro Store LLC. References to “user” or “you” (or similar) are references to you as an individual or legal entity as the case may be.

TERMS AND CONDITIONS (T&C)

We may collect and process the following information about you:

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in
    accordance with the laws of the United Arab Emirates.
  • United Arab of Emirates is our country of domicile” and the governing law is the local law.
  • Customers using the website who are Minor/under the age of 18 shall not register as a User of the
    website and shall not transact on or use the website.
  • We accept payments online using Visa and MasterCard credit/debit cards to enter the accepted currencies.
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.
  • The user is responsible for maintaining the confidentiality of his account.
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the
    requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections
    in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

PRIVACY POLICY

  • All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  • Electro Store is not going to pass any of your debit/credit card details to third parties.
  • Electro Store takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (www.electrostoreuae.com) cannot guarantee the security of any information that is disclosed online.
  • Electro Store will not be responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
  • Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. Kindly remove any other statements that contradict the above statements.

DELIVERY AND SHIPPING POLICY

  • Please keep the proof of delivery receipt signed/confirmed by the registered customer.
  • Process of shipping the items/goods conditions.
  • Delivery fees or Free Delivery is free.
  • Delivery time within UAE is within a maximum of 3days after making the order online.

PAYMENT CONFIRMATION – SERVICE

  • The payment confirmation will be sent via email to the customer email with a day of making payment for the goods online from our website.
  • (www.electrostoreuae.com) will NOT deal or provide any services or products to any of OFAC (Office of
    Foreign Assets Control) sanctions countries in accordance with the law of United Arab Emirates local law.
  • Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

REFUND POLICY

  • Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days
    depends on the issuing bank of the credit card.

CANCELLATION & REPLACEMENT POLICY

The conditions under which cancellation & replacement will be allowed are listed below.

  • The wrong product was sent by us.
  • The product is defective.
  • The product was damaged in shipping.
  • The item was not delivered on the agreed time.

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HOW YOU CAN CONTACT US

If you have any concerns about your Information on the Platform, please contact us at [email protected] with a thorough description, and we will try to resolve it.